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Blantyre CI , Malawi

Refund Policy

Thank you for using Tipezeni. This Refund Policy outlines the conditions under which refunds may be issued for services purchased on our platform.


1. Payments for Listings and Services

Businesses may pay for premium listings, featured placements, or other promotional services on Tipezeni. All payments are made voluntarily to improve business visibility on the platform.


2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • A payment was made in error or duplicated.

  • The purchased service was not activated or delivered as described.

  • A technical issue on the platform prevented the service from being provided.

Requests for refunds must be submitted within 7 days of the payment date.


3. Non-Refundable Services

The following are generally non-refundable:

  • Active or completed promotional listings.

  • Featured or sponsored placements that have already been displayed.

  • Services that have already been delivered or used.


4. Refund Request Process

To request a refund, users must contact Tipezeni support and provide:

  • Proof of payment

Description of the issue

    • Account or business listing details

All refund requests will be reviewed, and a decision will be communicated within a reasonable timeframe.


5. Processing Refunds

If a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on the payment provider.


6. Changes to This Policy

Tipezeni reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.


7. Contact Us

If you have questions about this Refund Policy, please contact us through the contact page on our website.